ViiTor AI User Data Deletion Instructions

If you are a ViiTor AI user, you may request deletion of your ViiTor AI account and associated personal data at any time. You do not need to log in to ViiTor AI to submit a deletion request.

ViiTor AI supports multiple account and authentication methods, including WeChat, Google, mobile phone, email, and Facebook. Please provide any account information that can be used to identify your ViiTor AI account.

1. Submit a Data Deletion Request

Please provide the email address, phone number, or ViiTor AI User ID associated with your account so that we can identify your account and process your deletion request.
Your email application has been opened. Please review the email and send it to support@viitor.com to complete your deletion request.
If your email application did not open automatically, please send your deletion request directly to support@viitor.com with the subject Data Deletion Request.

Alternative Email Method

You may also submit a data deletion request by email to support@viitor.com.

Please use the following email subject: Data Deletion Request

In the email, please provide your email address, mobile phone number, ViiTor AI User ID, or another account identifier that can be used to identify your account.

2. Data We Delete

After completing the required identity verification and confirming your deletion request, ViiTor AI will delete or anonymize personal information associated with your account, including account information, authentication identifiers, user profile information, uploaded content, project information, generated content, and identifiers or other personal information associated with third-party authentication services, including Facebook Login, where applicable.

3. Processing Time and Retention Exceptions

After verifying your identity and request, we will process your request within five (5) business days and delete or anonymize personal information associated with your account within fifteen (15) days after the request is confirmed.

Certain information may be retained where required by applicable laws and regulations, or where reasonably necessary for purposes such as security, fraud prevention, dispute resolution, legal claims, financial or accounting obligations, or enforcement of agreements.

Any information retained for these purposes will continue to be protected and will not be used for unrelated purposes.

4. Important Notice

If your deletion request includes deletion of your ViiTor AI account, the account cannot be restored after deletion.

We recommend downloading and backing up any content you wish to retain before submitting your deletion request.

If you would like to check the status of your deletion request, you may also contact us at support@viitor.com.