This ViiTor AI Paid Services Agreement (the “Agreement”) sets forth the rights and obligations between you (the “User”) and us regarding your use of ViiTor AI’s paid products and services related to audio and video generation, including one-time purchase services, fixed-term plans, and auto-renewing subscription services (collectively, the “Paid Services” or the “Services”).
To use the Services, you must read, agree to, and comply with this Agreement, the ViiTor AI Terms of Service (the “User Agreement”), the ViiTor AI Privacy Policy, and all other applicable ViiTor AI service rules. Once accepted by you, this Agreement becomes a supplemental agreement to the User Agreement and constitutes an integral part thereof.
Please read and fully understand this Agreement and all related agreements and rules carefully, particularly provisions concerning disclaimers or limitations of liability, payment of fees, and other important matters. Such provisions may be highlighted in bold and/or underlined text and should be reviewed with particular attention.
By clicking to confirm this Agreement, otherwise indicating your acceptance of this Agreement, or actually using the Paid Services, you acknowledge that you agree to, accept, and undertake to comply with this Agreement.
ViiTor AI provides users with audio and video generation products and services. ViiTor AI’s Paid Services may include one-time purchases, fixed-term plans, and auto-renewing subscription plans. Different paid plans may have different service periods, Credit allowances, features and benefits, and service priority levels.
One-time purchases and fixed-term plans will automatically terminate upon expiration and will not be automatically charged. Auto-renewing subscription plans will renew automatically according to the renewal period and renewal price displayed on the purchase page only after you have actively selected, expressly confirmed, and authorized the subscription.
The specific type of service you purchase, whether it is subject to automatic renewal, the service period, fees, renewal price, renewal period, and specific benefits shall be subject to the information displayed on the relevant product page and payment confirmation page at the time of purchase.
1.2.1 “Credits” refer to points that you may obtain by purchasing a subscription plan or through other available methods. Credits may be redeemed for specific ViiTor AI services or features. Credits obtained through a subscription plan will be issued according to the subscription cycle during the subscription period. Each allocation of Credits will remain valid for the corresponding subscription cycle. Any unused Credits will expire when their validity period ends. If you have downgraded to the Free Plan, purchasing a paid plan again will automatically restore Credits that expired within the preceding 30 days. Please note that once the validity period has expired, fees already paid will not be refunded, regardless of whether you have used all Credits issued to you, unless otherwise required by applicable laws, regulations, or the rules of the relevant payment channel.
1.2.2 We may adjust the services, features, prices, user benefits, and other rules relating to Credits from time to time. The specific methods, prices, and rules applicable to obtaining or purchasing Credits shall be subject to the information displayed on the relevant product page.
1.2.3 For the avoidance of doubt, Credits may only be used to redeem specific ViiTor AI services or features. Such services or features consist of network technology and related services provided through ViiTor AI and do not constitute online payment services. Credits are not virtual currency and have no monetary value. You may not obtain or use Credits for profit-making, trading, transfer, resale, or any other non-personal purpose.
The Paid Services include the Starter Plan, Pro Plan, and other paid plans. Different paid plans may be offered as one-time purchases, fixed-term purchases, or auto-renewing subscriptions.
Before you make a purchase, the product page or payment confirmation page will display information including the name of the paid plan, service period, Credit allowance, features and benefits, current price, whether the plan automatically renews, renewal period, renewal price, and cancellation method. The specific terms shall be subject to the information displayed when you confirm your purchase.
The fees for the Paid Services are independently determined by us after taking into account business operating costs, operating strategies, and other relevant factors. Such fees may be adjusted from time to time and will be displayed on the relevant product page or payment page. The fee applicable to your purchase shall be the price in effect at the time of purchase.
If the price, content, or other terms of a subscription plan are adjusted, you acknowledge and agree that continuing with the purchase process, including clicking to accept, continuing the purchase, or completing payment, indicates that you have been informed of and agree to the adjusted terms. You confirm that you will not request compensation solely because a fee item or charging standard has been changed or adjusted.
Any adjustment to the renewal price of an auto-renewing subscription plan shall be governed by the provisions concerning auto-renewal price adjustments in Section III of this Agreement.
Cancelling automatic renewal only stops the automatic renewal of the next subscription period. Unless otherwise provided by the applicable payment channel, you may continue using the relevant paid benefits until the end of the current paid subscription period. After the current period ends, the subscription will automatically terminate, and no fee will be charged for the next subscription period.
One-time purchases and fixed-term plans do not need to be cancelled and will automatically terminate when their validity periods expire.
2.5.1 The Paid Services are virtual digital services. Except where otherwise required by applicable laws or regulations, permitted by the refund policy of the relevant payment channel, or where a verified duplicate charge, unauthorized charge, material system failure, or similar issue has occurred, Paid Services that have been purchased and activated are generally non-refundable, non-transferable, and cannot be converted into cash or other value.
2.5.2 Because output content is generated by technical models, although we continuously improve our model algorithms, factors such as the current level of technological development, input content, network conditions, and device performance may affect the Services and output content. We do not guarantee that the Services or output content will fully meet your expectations or be completely accurate, complete, reliable, or suitable for every use case. Refund requests made solely because output results fail to meet your subjective expectations will generally not be accepted.
2.5.3 Unless otherwise provided by applicable laws, payment-channel rules, or this Agreement, if you voluntarily cancel a subscription, stop using the Services, or close your account, fees already paid for the current period, unused service time, and unused Credits will not be refunded or converted into cash.
2.5.4 If ViiTor AI permanently discontinues a Paid Service that you have already purchased and is unable to provide a reasonable alternative, we will provide an appropriate resolution based on the actual circumstances, the remaining service period, and applicable laws and regulations.
2.5.5 If you purchase Paid Services using your Apple ID, any refund request will be independently reviewed and processed by Apple in accordance with Apple’s refund policies and will not be directly determined by ViiTor AI. To protect transaction security and assist with the resolution of refund disputes, we may provide Apple with information regarding the usage status of the relevant virtual services or Credits, to the extent permitted by applicable laws, regulations, and payment-channel rules.
To request a refund for an Apple order, please submit your request through your App Store purchase history, Apple’s “Report a Problem” page, or Apple’s official support channels.
2.5.6 If you purchase Paid Services through Google Play, WeChat Pay, Alipay, or another payment channel, you may submit a refund request through the applicable payment channel or contact our customer support team at support@viitor.com. You must provide information including your order number, payment date and time, payment amount, and reason for the refund request.
If your refund request is approved, the refund will generally be issued through the original payment method. The actual refund amount, processing time, and any third-party payment-platform fees, taxes, or other charges shall be subject to the applicable payment-channel rules and the final review result.
An auto-renewing subscription service means that, after you have been clearly informed and have actively provided your consent, you authorize us or the applicable payment channel to automatically charge your designated or linked payment account at the end of each subscription period, based on the renewal period and renewal price displayed on the purchase page, and to extend the applicable Paid Services for another subscription period.
Automatic renewal will only be activated after you actively select the option, check the applicable box, click to confirm the subscription, or otherwise provide express authorization. Automatic renewal will not be activated merely because you browse a product page or use free services.
Before you activate automatic renewal, we will prominently display the following information on the product page or payment confirmation page:
By checking the applicable box, confirming the subscription, or completing payment, you acknowledge that you have read and agreed to the relevant automatic renewal information and authorize us or the applicable payment channel to charge you automatically in accordance with the agreed terms.
If the product page offers an introductory discount, free trial, low-cost trial, limited-time trial, or other promotional subscription, the purchase page will clearly display the discount or trial period, the initial amount payable, the renewal price after the promotional period, the renewal period, the expected renewal date, and the method for cancelling automatic renewal.
After the discount or trial period expires, if you have not cancelled automatic renewal before the next subscription charge is processed, the system will automatically charge you according to the standard renewal price and renewal period displayed on the purchase page.
If a promotional plan is a one-time trial plan, the product page will clearly state that it will not renew automatically. The plan will automatically terminate upon expiration.
At the end of the current subscription period, or during the renewal processing period specified by the applicable payment channel, we or the applicable payment channel will charge the fee for the next subscription period using the payment method selected when you activated the subscription.
After the charge is successfully processed, your Paid Services will automatically be extended for the corresponding subscription period. The specific charge date, billing time, and payment-processing rules shall be subject to the information displayed on the purchase page and the rules of the applicable payment channel.
Certain payment channels may conduct payment verification, pre-authorization, or process a renewal transaction before the official renewal date. The specific arrangements shall be subject to the actual rules of the applicable payment channel.
Before you activate automatic renewal, we will prominently notify you on the product page or payment confirmation page that the service is an auto-renewing subscription.
Before the automatic renewal date, we will send you a renewal reminder through one or more of the following methods, based on the actual capabilities of the product and the notification methods you have authorized:
You are responsible for keeping your account information and contact details accurate, valid, and up to date and for reviewing relevant notices in a timely manner. If you fail to receive a reminder because you disabled notification permissions, provided invalid contact information, or for another reason not attributable to us, this will not affect any reminder that has been sent in accordance with applicable laws and this Agreement or the applicable automatic renewal arrangement.
You may cancel automatic renewal through the payment channel used to activate the subscription before the charge for the next subscription period is processed. The cancellation methods for different payment channels are as follows:
Uninstalling the application, logging out of your account, deleting your account, or ceasing to use the Services does not automatically cancel automatic renewal. You must complete the cancellation process using one of the methods described above or the cancellation process provided by the applicable payment channel.
After cancellation is completed, unless otherwise provided by the applicable payment channel, you may continue using the Paid Services until the end of the current paid subscription period. When the current period ends, the relevant paid benefits will terminate, and the system will not charge you for the next subscription period.
To avoid being charged for the next subscription period due to advance processing by a payment channel, we recommend completing the cancellation before the end of the current subscription period. The specific cancellation deadline and payment-processing time shall be subject to the rules of the applicable payment channel.
If an automatic renewal charge fails because of insufficient funds, an expired or invalid payment method, an account issue, payment-provider risk controls, or another reason, we or the applicable payment channel may attempt to process the charge again within a reasonable period.
If payment is still unsuccessful within the period specified by the applicable payment channel, we may suspend or terminate the applicable Paid Services. The next subscription period will not be activated unless payment is successfully completed.
You are responsible for reviewing and updating your payment method in a timely manner. You will be responsible for any interruption to your subscription resulting from your failure to update your payment information.
We may adjust the price of an auto-renewing subscription based on business operating costs, product and service content, operating strategies, or other relevant factors.
If the renewal price is adjusted, we will notify you before the new price takes effect through the product page, an in-app notice, a system push notification, email, SMS, a payment-channel notification, or another appropriate method.
If applicable laws, regulations, or payment-channel rules require your confirmation, we will renew the subscription at the adjusted price only after obtaining your express consent. If you do not agree to the new renewal price, the subscription will be handled in accordance with the rules of the applicable payment channel and may terminate at the end of the current subscription period.
If you do not agree to the adjusted price, you may cancel automatic renewal before the first charge at the new price is processed.
You may upgrade or downgrade an auto-renewing subscription plan using the options provided on the product page.
A subscription upgrade may take effect immediately. The amount payable may be calculated based on the remaining service period, the difference between the plans, and the rules of the applicable payment channel.
A subscription downgrade will generally take effect after the current subscription period ends. The next subscription period will renew according to the benefits and price of the downgraded plan.
The specific effective date, calculation of price differences, treatment of remaining Credits, and charging rules shall be subject to the operation confirmation page and the rules of the applicable payment channel.
Refunds for auto-renewing subscription orders are governed by Section 2.5 of this Agreement and the refund policy of the applicable payment channel.
If you experience a duplicate charge, an unauthorized charge, a charge inconsistent with the amount displayed on the purchase page, or another payment issue, you may submit the relevant order information and supporting documentation to ViiTor AI customer support or the applicable payment channel. After verification, we will handle the matter in accordance with applicable laws, regulations, and payment-channel rules.
Subscription and refund requests for purchases completed through the Apple App Store will be reviewed and processed by Apple in accordance with Apple’s rules. Subscriptions purchased through Google Play or another payment channel will be handled in accordance with the rules of the applicable channel and this Agreement.
When purchasing an auto-renewing subscription through the Apple App Store, Google Play, or another third-party payment channel, you must also comply with the service agreements, subscription rules, and refund policies of the applicable payment channel.
If this Agreement conflicts with any mandatory provision of applicable laws or regulations, the mandatory provision will prevail. Nothing in this Agreement excludes or limits any consumer rights that you are entitled to under applicable law.
When purchasing Paid Services, you must use your own payment account and complete payment in a lawful and compliant manner. If a payment is unsuccessful, you will be responsible for the resulting consequences.
If a bank, credit card organization, payment institution, or other payment provider reverses a payment, requests a refund due to risk-control measures, or if a payment fails or is refunded for reasons attributable to you or a third party, we may immediately revoke the paid benefits provided to you, including any Credits issued to you. We may also suspend or terminate the Paid Services, refuse to accept further payments from a payment account that presents a risk, and, in serious cases of payment misconduct, freeze, ban, or close your account.
You acknowledge, confirm, and agree that payments made through various payment channels when purchasing Paid Services may involve certain risks. Such risks include, without limitation, unauthorized persons using a user account or banking information for unlawful activities or fraudsters inducing users to make payments. These risks may result in financial loss.
We cannot control such risks and are not obligated to pursue legal action against wrongdoers or compensate you on their behalf. To the extent permitted by applicable laws and regulations, we may provide reasonable assistance to help minimize your losses. Any assistance provided by us will not constitute evidence or a basis for imposing legal liability on us.
If a third party provides any service involved in the payment process, including payment-processing services, you must comply with both this Agreement and the agreements and rules of the relevant third party.
Any dispute arising from such third party or its services must be resolved between you and the relevant third party, except where otherwise required by applicable laws and regulations or where we are legally required to assume responsibility.
You must use ViiTor AI products and services lawfully and in compliance with applicable requirements. You understand, confirm, and undertake that all content you enter, submit, upload, or publish while using ViiTor AI (“Input Content”) is either your original content, content in which you hold all necessary rights, or content for which you have obtained sufficient, lawful, and valid authorization.
The intellectual property rights, ownership rights, personality rights, including portrait and likeness rights, data rights, and/or other related rights in the Input Content must be lawfully held by you and/or the third party that authorized you to use the content. The Input Content must not infringe any person’s intellectual property rights, personality rights, data rights, trade secrets, or other lawful rights and interests. You are solely responsible for providing the Input Content.
If any Input Content or Output Content generated while you use ViiTor AI, including generated audio, violates applicable laws or regulations, this Agreement, or the User Agreement, we may take measures including deleting or blocking the content or refusing to generate or provide the relevant output. We may also freeze, ban, or close your account.
If you discover that any Input Content or Output Content falls within the circumstances described above, you must immediately delete or replace the relevant content or take other appropriate measures to prevent its generation or distribution and promptly report the matter to us.
Paid members may download and use videos generated through ViiTor AI without visible labels or watermarks, including for commercial purposes.
You must use audio and video content for lawful and compliant purposes. You may not use the Services or generated audio or video content for unlawful or prohibited purposes, infringe the lawful rights and interests of others, or conduct business that competes with us.
If you engage in conduct prohibited by this Agreement, the User Agreement, or other applicable rules, or use any video for a prohibited purpose, you will be solely responsible for all resulting consequences and liabilities. You must compensate us for any losses caused to us.
When using audio or video content, you must provide prominent labels and notices appropriate to the relevant use case indicating that the content was generated by AI, so as to avoid misleading users or creating confusion or mistaken impressions. You will be solely responsible for any consequences or liabilities resulting from your failure to provide the required labels or notices.
Because output content is generated by technical models, although we have made efforts to improve our model algorithms, current technological limitations mean that we cannot guarantee the applicability, accuracy, reliability, or completeness of the Services or output content. You acknowledge, understand, and agree that we will not provide a refund solely because the results fail to meet your expectations.
Lending, providing, transferring, or otherwise permitting another person to use your account violates the ViiTor AI Terms of Service.
Depending on the circumstances, we may require additional verification, freeze, ban, or close the account, restrict account features, restrict or block IP addresses, or suspend or terminate the Services.
Please note that we may limit the number of devices that may be used to access the website or application through the same membership account, as well as the number of devices that may be simultaneously active under the same account.
To improve the user experience and enhance the Services, we may adjust, update, or optimize ViiTor AI services, features, subscription plans, charging standards, user benefits, and other matters from time to time. We will notify you of such adjustments on the relevant product page.
If you do not agree to a change, please stop using the Services. Your continued use of the Services will generally indicate that you agree to and accept the adjusted Services and undertake to comply with the applicable terms.
However, for changes involving automatic renewal prices, renewal periods, charging methods, or other subscription matters that materially affect users, we will provide notice in accordance with Section III of this Agreement, applicable laws and regulations, and payment-channel rules. Where applicable laws or payment-channel rules require user confirmation, we will implement the change only after obtaining your express consent and will not treat your continued use of the Services alone as acceptance.
We welcome your comments and suggestions while using the Services, as they help us optimize and improve the Services.
We also place a high priority on protecting intellectual property rights, personality rights, and other lawful rights and interests. If you believe that the Services or another person’s use of the Services infringes your lawful rights and interests, please contact us at support@viitor.com and provide documentation demonstrating your lawful rights, evidence of the allegedly infringing content, and any other relevant materials. After receiving the relevant materials, we will review and process the matter promptly and may delete, block, or otherwise restrict non-compliant content as appropriate.